Welcome to HomeoDaktar Help and Support. We're here to make sure your experience — whether you are a patient seeking treatment or a clinic managing your practice — is smooth and reliable.
Getting Started
For Patients
1. Create an account at www.homeodaktar.com using your email and mobile number.
2. Verify your email via the OTP we send to you.
3. Browse available doctors, view their profiles, and book an appointment.
4. Pay the consultation fee through our secure checkout.
5. Join your consultation at the scheduled time. After the session, your prescription will be available in your dashboard.
For Doctors and Clinics
1. Contact us at support@homeodaktar.com to be onboarded.
2. Once verified, log in at /admin/login to access your clinic dashboard.
3. Set your consultation hours, services, and fees in the Settings panel.
4. Manage appointments, write prescriptions, and view billing reports from your dashboard.
Common Questions
I forgot my password. What do I do?
Click "Forgot Password" on the login page. Enter your registered email, and we'll send you a reset link.
I'm not receiving the OTP email.
First check your spam / junk folder. If it's still missing, wait 60 seconds and click "Resend". If the problem continues, write to us at support@homeodaktar.com — there may be a delivery issue with your email provider.
Can I cancel or reschedule an appointment?
Yes. Go to My Appointments in your dashboard. You can reschedule or cancel up to a set number of hours before the appointment (see the Refund & Cancellation Policy for the exact window).
How do I download my prescription?
After your consultation is marked as complete by the doctor, go to My Encounters → Select Visit → Download Prescription.
My payment was deducted but the appointment is not confirmed.
Don't worry — settlements with payment gateways can take a few minutes. If the appointment doesn't show up within 30 minutes, contact support with your transaction ID.
How do I delete my account?
Submit a request via the Data Deletion Request page, or email support@homeodaktar.com from the email address on file.
Contact Support
• Email: support@homeodaktar.com
• Response time: within 24 hours on working days (Sun–Thu, 9 AM – 6 PM Bangladesh time)
• For urgent medical issues: Please contact your local emergency services. HomeoDaktar is not an emergency service.