This Refund and Cancellation Policy describes when and how patients can cancel appointments, reschedule, and request refunds for services purchased on HomeoDaktar.
1. Appointment Cancellation by Patient
• More than 24 hours before the appointment: Full refund (100%) of the consultation fee, processed within 7–10 business days to the original payment method.
• Between 6 and 24 hours before the appointment: 50% refund of the consultation fee.
• Less than 6 hours before the appointment, or no-show: No refund. The slot is considered consumed.
To cancel, go to My Appointments → Select Appointment → Cancel, or write to support@homeodaktar.com.
2. Rescheduling
Patients may reschedule an appointment free of charge up to 6 hours before the scheduled time. Rescheduling within 6 hours is treated as a cancellation under section 1 above, and a new booking will need to be created.
3. Cancellation by Doctor or Clinic
If a doctor or clinic cancels your appointment for any reason, you will receive a full refund (100%) within 7–10 business days, or you may choose to reschedule with the same or another doctor at no extra cost.
4. Refund Method and Timing
• Refunds are issued to the original payment method (card, bKash, Nagad, bank transfer, etc.).
• Processing time depends on your bank or wallet provider — typically 7–10 business days, sometimes longer for international cards.
• Transaction or gateway fees charged by third-party processors are non-refundable in certain cases; the exact refund amount will be shown when you submit a cancellation request.
5. Non-Refundable Items
The following are not refundable under any circumstances:
• Prescription fees once a prescription has been issued
• Lab report fees once samples have been collected or reports issued
• Subscription fees for clinic accounts after the first 7 days of activation
• Services where the patient was the no-show or violated platform Terms
6. Disputes
If you believe a refund decision was incorrect, write to support@homeodaktar.com within 14 days of the original transaction. Provide your appointment ID and transaction reference. We review every dispute on a case-by-case basis.
7. Changes
HomeoDaktar may update this policy from time to time. Continued use of the platform after changes means you accept the revised policy.
For questions: support@homeodaktar.com